Privacy Policy
Effective Date: May 11, 2026
Introduction
This Privacy Policy explains how SYG Since You’re Going collects, uses, stores, protects, and shares information when users access or use the Since You’re Going mobile application, website, and related services.
Information We Collect
SYG may collect personal information including names, email addresses, phone numbers, usernames, profile photos, authentication details, account information, and identity verification documents where required.
Delivery and Transaction Data
The Platform may collect pickup and drop-off locations, package details, booking history, delivery status updates, proof-of-delivery records, and OTP verification logs to facilitate transactions and delivery coordination.
Payment Information
Payments may be processed through third-party payment processors. SYG generally does not store complete card or banking information directly on its servers.
Communication and Support Data
SYG may collect in-app messages, customer support interactions, call metadata, moderation records, and safety-related reports. Certain communications may be monitored for fraud prevention, policy enforcement, and user safety purposes.
Technical and Device Information
Technical information such as IP address, device type, operating system, app version, browser type, crash reports, and analytics data may automatically be collected when users access the Platform.
Location Information
With user permission, SYG may collect precise or approximate location information to enable delivery matching, mapping, tracking, and fraud prevention features.
How We Use Information
Collected information may be used to operate the Platform, facilitate deliveries, process payments, verify identities, improve user experience, provide customer support, prevent fraud, enforce policies, and comply with legal obligations.
Information Sharing
Information may be shared between users where necessary to facilitate deliveries. SYG may also share information with payment providers, analytics providers, cloud hosting services, customer support systems, and legal authorities where required by law.
Data Security
SYG implements commercially reasonable administrative, technical, and organizational safeguards to protect user information. However, no system can guarantee complete security.
User Rights
Depending on applicable laws and jurisdiction, users may have rights to access, correct, update, or request deletion of personal information.
Cookies and Analytics
The Platform and website may use cookies, analytics tools, SDKs, and performance monitoring technologies to improve functionality and user experience.
Children’s Privacy
The Platform is not intended for users under the age of 18, and SYG does not knowingly collect personal information from minors.
International Data Transfers
User information may be stored or processed in countries outside the user’s location, subject to applicable legal safeguards and compliance requirements.
Changes to this Privacy Policy
SYG may update this Privacy Policy periodically. Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.
Contact Information
For privacy-related inquiries or requests, users may contact:
SYG Since You’re Going, LLC.
Email: support@sygdelivers.com
Website: www.sygdelivers.com